QA Analyst, Digital Product

Who We Are

Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists, and are made with only real, human-grade ingredients... and nothing artificial! We have lofty goals (to make every dog in the country healthier, and every pet parent happier!) and we are looking for the right people to help us get there. This is an exciting opportunity to join a VC-backed, high-growth, e-commerce startup and have an outsized impact in an extremely fast-paced environment. Plus, you get to think about dogs all day!

Who You Are

You are a detail-oriented and analytical professional with a passion for ensuring the highest standards of quality in digital products. You thrive in a dynamic environment where innovation and collaboration are valued, and you understand the crucial role that QA plays in delivering an exceptional customer experience. You are excited to learn new skills and embrace new tools to streamline and scale the QA process.

As a QA Analyst at Spot & Tango, you will play a crucial role in ensuring the quality and reliability of our digital platform — including our website, spotandtango.com, as well as a suite of internal digital tools. You will collaborate with cross-functional teams to identify, document, and resolve issues, ensuring a seamless and delightful experience for our customers. This is an opportunity to contribute to the success of a cutting-edge and growing ecommerce platform while working in an exciting, fast-paced environment.

Responsibilities

• Develop comprehensive test plans based on project requirements
• Execute test cases, both manual and automated, to validate system functionality
• Identify, document, and track bugs
• Work with the Product team to inform the prioritization of bug tickets
• Collaborate with developers and business stakeholders to solve bugs
• Own the deployment process — QAing code before it is launched to customers
• Conduct regression testing to ensure that new features do not negatively impact existing functionality
• Work closely with product managers, developers, and other stakeholders to deeply understand our digital products
• Contribute to the development and maintenance of automated test scripts to improve efficiency and coverage
• Create and maintain detailed test documentation, including test cases, test scenarios, and test data

Requirements

• Bachelor's degree
• Proven experience as a QA Analyst or similar role (e.g., customer experience) in a startup or similar environment
• Extremely strong attention to detail
• Excellent communication and collaboration skills
• Strong analytical and problem-solving skills
• Familiarity with agile development methodologies
• A desire to learn more about technology, product management, and engineering
• A passion for digital products!

Nice to have:

• Degree in Computer Science, Information Technology, or a related field
• Experience in Customer Service, Product Management, or Engineering, especially in a startup environment
• Strong understanding of software testing methodologies, tools, and processes.
• Experience with test automation tools and frameworks
• Dog lovers a plus!

Spot & Tango is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.